WEBSITE PRIVACY POLICY

DLCB Joinery Pty Ltd

1. Our commitment
DLCB Joinery Pty Ltd (ABN 92 636 823 437) (“DLCB Joinery we us our respects your privacy. This policy explains how we collect, use, store and share personal information through our website (dlcbjoinery.com.au) and in running our joinery business.
We handle personal information in line with the Privacy Act 1988 Cth and the Australian Privacy Principles APPs. By using our website or giving us your details, you agree to us handling your information as described here.

2. What we collect
We only collect personal information that we need to respond to you and to quote, build and install your joinery. This may include:
• your name, phone number, email address and postal address
• the site address of your project and access details
• project details, measurements, plans, photos and design preferences you share with us
• billing and payment records (we do not store card details on our website)
• messages and enquiries you send us
• details of builders, designers or trades you ask us to work with
Our website may also automatically collect technical information such as your IP address, browser type, device, pages visited and the time of your visit.

3. How we collect it
We collect personal information directly from you when you:
• fill in an enquiry or quote form on our website
• email, call or message us, including through social media
• meet with us for a site measure or consultation
• accept a quote or sign a contract with us
Sometimes we receive your details from a third party, such as a builder, designer or real estate agent managing your project. You can choose to deal with us anonymously or under a pseudonym for general enquiries, but we need your real details to quote or carry out work.

4. How we use it
We use your personal information to:
• respond to your enquiries and prepare quotes
• arrange site measures, manufacture, delivery and installation
• issue invoices, take payments and keep business records
• meet our legal, tax, insurance and licensing obligations, including QBCC requirements
• provide after-sales service and handle warranty matters
• improve our website and services
• send you occasional updates or offers, if you have agreed (you can opt out at any time)

5. Who we share it with
We do not sell or rent your personal information. We only share it where needed to do your job or run our business, for example with:
• suppliers, installers and trades working on your project (such as benchtop, plumbing or electrical trades)
• your builder or designer, where you have asked us to work with them
• our accountant, bookkeeper, insurer and legal advisers
• IT, website hosting, email and accounting software providers
• government bodies or regulators where required by law

6. Overseas disclosure
Some of our software and cloud service providers (for example email, website hosting and accounting systems) may store data on servers outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure those providers protect your information in a way consistent with the APPs.

7. Cookies and analytics
Our website may use cookies and similar tools, such as Google Analytics, to understand how visitors use the site and to improve it. This information is generally collected in a way that does not identify you personally. You can disable cookies in your browser settings, although some parts of the website may not work properly.

8. How we protect it
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, change or disclosure. This includes password-protected systems, secure cloud storage and limiting access to people who need it. When we no longer need your information, and are not legally required to keep it, we securely destroy or de-identify it. Business and tax records are generally kept for at least 7 years.

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) where required by law.

9. Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong, out of date or incomplete. Please contact us using the details below. We will respond within 30 days. We may need to confirm your identity first, and in limited cases the law allows us to refuse access; if so, we will explain why.

10. Complaints
If you think we have breached your privacy, please contact us in writing first. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you can complain to the OAIC at www.oaic.gov.au or on
1300 363 992.

11. Changes to this policy
We may update this policy from time to time by publishing a new version on our website. The updated policy applies from the date it is published.

12. Contact us
DLCB Joinery Pty Ltd
3/42 Export Drive, Molendinar QLD 4214
ABN 92 636 823 437 · ACN 636 823 437 · QBCC Licence 15520199
Phone: 0488 160 266
Email: damien@dlcbjoinery.com.au